Seed tomorrow with wise welcoming today
Curt and I walked into the Atlanta Renaissance Concourse Hotel and headed straight to the Club Lounge where we met Mr. Clarke. He greeted us with a genuine warmth that made us feel like we had just entered his home. We ate, talked and completely enjoyed our evening.
The next morning in a session with the front office staff, we discussed what differentiates them from other hotels in the area. In response to what makes their Club Lounge exceptional, the entire room answered in unison, “Mr. Clark.”
That night we shared that with William Clarke and humbly stated:
When I hired in, 18 years ago, the General Manager told me, “Just make people feel like they’re in your home.”
Gee, that works, doesn’t it?! What a difference it would make if we regularly received service that made us feel that welcomed.
Life is calling . . . Today’s the day . . . Make this moment matter!!
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Marilynn Semonick, CEO (Chief Exploration Officer)
Educator, Consultant, Coach, Facilitator, Professional Speaker
Marilynn@marilynnsemonick.com